Job Description

Total Required Experience in Years: 5%2B Years

Mode of Work: 100% Remote

The selected candidate will create and maintain business process documentation, facilitate stakeholder meetings, gather requirements, and develop Business Process Guides (BPGs) for complex operational and technical processes.

Key Responsibilities:

• Develop Business Process Guides (BPGs) using standardized templates.
• Analyze existing process documentation and workflows.
• Conduct stakeholder interviews and information gathering sessions.
• Facilitate meetings with SMEs and cross-functional teams.
• Create process flow diagrams using Visio.
• Develop documentation using Microsoft Word, Excel, and Visio.
• Track project tasks, deliverables, and milestones.
• Prepare status reports and project updates.
• Review and update documentation based on stakeholder feedback.
• Ensure documentation accuracy, consistency, and usability.

Required Skills:

• 4%2B years of technical writing experience supporting software, business processes, or IT operations.
• 4%2B years organizing and documenting complex technical information.
• 4%2B years conducting research, document analysis, and stakeholder interviews.
• 5%2B years using Microsoft Office products including Word, Excel, and Visio.
• 3%2B years of documentation management and process mapping.
• 3%2B years collaborating with cross-functional teams.
• 3%2B years reviewing, testing, and improving documentation.
• 3%2B years creating technical summaries and status reports.

Preferred Skills:

• Oracle PeopleSoft.
• ServiceNow.
• IBM Rational Team Concert.
• Phire.
• Adobe products.
• Business process improvement initiatives.

Education:

• Bachelor's Degree required.

Certifications:

• Technical Writing Certification preferred.
• Business Analysis Certification preferred.

Additional Information:

• Location: Albany, NY
• Work Arrangement: 100% Remote
• Duration: 2.5 Years
• Interview: Webcasting (Camera Required)

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