Job Description

Responsibilities

• Lead onboarding and training sessions for new crew members, emphasizing food preparation, food safety, and customer service standards.
• Demonstrate proper use of POS systems such as Aloha POS and Micros POS to ensure efficient transactions.
• Guide team members in food handling, sanitation, and kitchen procedures to maintain high hygiene standards.
• Support daily operations by assisting with food preparation, cashiering, bussing, and food service tasks as needed.
• Promote upselling techniques to increase sales and enhance customer experience through effective serving strategies.
• Monitor team performance, provide constructive feedback, and foster a positive learning environment.
• Ensure compliance with health regulations and sanitation practices to uphold safety standards across all shifts.

Job Requirements

• Proven experience in food preparation, quick service restaurants, or the food industry with a strong understanding of food safety and handling procedures.
• Familiarity with POS systems such as Aloha POS and Micros POS for cash handling and transaction processing.
• Excellent communication skills in Mandarin; ability to train and motivate bilingual teams effectively.
• Strong time management skills to handle multiple responsibilities efficiently in a fast-paced environment.
• Ability to demonstrate kitchen experience, retail math skills, and basic math for accurate cash handling and inventory management.
• Commitment to maintaining sanitation standards, proper food handling practices, and overall restaurant cleanliness.

Join us as a Store Operations Trainer to empower your career growth while making a positive impact on our customers’ dining experience!

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