Job Description

Receptionist

Location:

Pomeroy Living Sterling Assisted
2200 15 Mile Rd.
Sterling Heights, MI, 48310

Job Summary:

We are seeking a friendly and professional Receptionist to join our team at Pomeroy Living Sterling Assisted. The ideal candidate will be the first point of contact for residents, visitors, and staff, providing exceptional customer service and administrative support in a welcoming environment.

Key Responsibilities:

• Greet and welcome residents, visitors, and vendors in a courteous and professional manner.
• Answer and direct incoming phone calls promptly and efficiently.
• Manage the front desk area, ensuring it is tidy and organized at all times.
• Maintain visitor logs and issue visitor badges as required.
• Assist with scheduling appointments and coordinating community events.
• Handle incoming and outgoing mail and packages.
• Provide general administrative support including data entry, filing, and copying.
• Communicate effectively with residents, families, and staff to address inquiries and concerns.
• Ensure compliance with facility policies and procedures related to front desk operations.

#PM25

Qualifications:

• High school diploma or equivalent required.
• Previous experience in a receptionist or customer service role preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and handle a fast-paced environment with professionalism.
• Friendly, approachable, and professional demeanor.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Work Environment:

This position is based at Pomeroy Living Sterling Assisted, a senior living community dedicated to providing compassionate care and support to our residents. The Receptionist will work primarily at the front desk in a busy, community-oriented environment.

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