Job Description

This is an amazing opportunity to join our exclusive facility. We need a like-minded and customer service oriented individual who is committed to upholding the high standards we provide for all our clients.

This is a full time position for a Front Office Associate.

We're looking for a professional with a positive attitude. Common sense, initiative and a willingness to take action are necessary in order to complete the tasks and duties for our office. You will work with a wide variety of clientele -- the ideal candidate will be comfortable multi-tasking, have good communication skills and contribute a helpful and positive attitude to our work environment. Strong work ethic and a high regard for patient confidentiality are a must.

You must be highly accountable, have great follow up, organization and communication.

Front Office Duties

• Answer and triage phone calls
• Confirming prescriptions, records, documents and other items needed for client care
• Proofreading documents and reports when needed
• Completing paperwork, reports and other items needed for day to day operations
• Answering client/team member questions and following up on requests
• Reporting, reconciliations and projects based on operational needs
• Administrative work as assigned
• Creation and maintenance of spreadsheets, forms and checklist for personal use
• Document management
• Special projects: short term and on going
• Other duties as assigned
• Ensure client has the best experience possible from beginning to end, great follow up from their visits and get everything they need

Qualifications

• Bachelor’s degree preferred, but will consider Associates or other schooling equivalent experience.
• Minimum of 2 years administrative office experience
• Minimum of 2 years customer service experience
• Medical experience not required but preferred
• Professionalism and maturity in speech and demeanor is required
• Highly organized with a dedication to follow through and an ability to proactively anticipate needs
• Demonstrated written and oral communication skills, and excellent interpersonal skills
• Excellent computer and typing skills
• Must be a team player and also capable of working independently
• Ability to thrive in a fast-paced, detail-oriented, high expectation environment
• Available to work as needed based on our clients schedule
• Must be reliable and punctual, responsive and productive
• Must work accurately but quickly
• Strict confidentiality and discretion

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