Job Description

Title: Receptionist

Position Type: Contract role with potential extensions(3 months to begin with)

Location: Cambridge, MA 02138-Onsite

Work schedule: 35hrs a week 9a-5pm est

Job Summary

This position is situated at the main desk on the first floor and serves as the primary source of information and initial contact for students, alumni, faculty, employers, visitors, and staff regarding the advising and educational programs, career fairs and employer events of the office. As a member of the larger MCS Administrative Team, this position provides “first line” coverage and overall support in a complex office serving diverse populations of students, alumni, employers, and other stakeholders.

Job Specific Responsibilities

Responsibilities include but are not limited to:

Maintains up to date knowledge on full breadth of MCS programs, services, and resources. Delivers quality customer service by providing accurate information and personalized assistance in a high-volume environment in person, via e-mail, and over the phone. Follows, communicates and carries out office policies.

Replies to and directs emails in the general office inbox from students, alumni, and employers, utilizing templates and office standards of practice.

Creates a warm, welcoming environment in person and virtually. Greets visitors and callers, identifies needs and offers direct assistance or refers to appropriate MCS resources or contact.

Assists students with check-in and printing during MCS afternoon drop-in hours.

Helps students and alumni access and use MCS electronic resources, including online platforms.

Works with the Employer Engagement Team to process and maintain internships and job opportunities in appropriate databases.

Provides event support, including ensuring event information is accurate across platforms, and coverage for in-person events.

Ensures a timely and accurate flow of communication among staff as well as between staff and students, employers, and visitors.

Manages reception and event spaces including setting up furniture (e.g. chairs in rows or tables and chairs), restocking coffee and office supplies, and maintaining neat lobby.

Performs office event and administrative support and other duties as assigned.

Basic Qualifications

Three years of administrative experience required; education beyond high school may count towards experience.

Working knowledge of Microsoft Office applications, specifically MS Outlook, Word, and SharePoint.

Desired Qualifications

BA/BS preferred.

Must enjoy providing a high level of customer service in person and over the phone, willingness to "go the extra mile."

Flexible team player with a positive attitude and excellent problem-solving skills.

Outstanding communications skills and diplomacy; ability to anticipate needs and prioritize/manage multiple complex confidential tasks simultaneously in a demanding environment; strong attention to detail required.

Flexibility and professional manner essential; ability to work with a variety of people; must work well both independently and as part of a team.

Must be able to function at a high level in a public, shared, workspace.

Excellent computer and web navigation skills are required. Strong knowledge of Microsoft Office applications, specifically MS Word, Outlook, Excel, and SharePoint.

Working Conditions

This position is situated on the first floor of our building in the main area of reception, and the person in this role is required to work in-person (5 days a week), full-time.

Must have flexibility and availability to work both 9 am-5 pm and 10 am-6 pm schedules based on office needs.

May be required to walk 15-20 minutes to different campus buildings across the Harvard Cambridge Campus to provide staffing coverage for MCS events.

Must be able to move light furniture to reset presentation and meeting rooms and occasionally lift boxes (10–30 pounds) to help with events.

Additional Information

Staff members are encouraged to use public transportation to commute to the office because there is very limited street parking in Harvard Square.

The person in this role will work 35 hours per week in-person, and they will have an hour unpaid lunch break each workday.

The person in this role needs to provide coverage for after-hours (5-8 pm) advising and/or employer events as needed. They will need to flex their hours to assist with event coverage.

Unfortunately, we are unable to provide visa sponsorship for this position.

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