Field Services Engineer Job at Spectrum Dynamics Medical, Houston, TX

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  • Spectrum Dynamics Medical
  • Houston, TX

Job Description

The Field Service Engineer (FSE) will create/execute resources and programs to continuously improve the satisfaction and loyalty of Spectrum Dynamics’ existing and future customers, and provide excellent field service support for DSPECT® and VERITON-CT®. The FSE will also have direct input to the Director of Service, Operations, and the engineering teams. This input is critical to further enhance product reliability, operability, and serviceability on a global basis. Among other things, the FSE’s role will require him/her to:

  • Provide onsite and remote support for break-fix issues related to software, hardware, and IT, and their clinical applications.
  • Execute new system installations, field upgrades, and preventive maintenance for the company’s range of products.
  • Take personal ownership of the customer experience. Facilitate customer satisfaction through identification of any concerns and initiation of problem resolution and escalation.
  • Identify and make any necessary independent decisions on who to engage to obtain requisite resources for problem resolution in a timely fashion.
  • Directly communicate and build rapport with customers as required. Follow up directly with customers to ensure that all issues are resolved.
  • Support new product introductions and first of kind installations.
  • Provide status reporting to internal/external customer support teams.
  • Participate as a technical resource and/or customer advocate as needed.
  • Work collaboratively with the assigned sales and application professionals in addressing and resolving customer satisfaction issues, and/or implementing sales and service solutions to meet customer needs to drive revenue for the company.
  • Improve productivity by highlighting deficiencies and recommending changes in tools, training, and processes.
  • Report to the Director of Service.

Experiences, Knowledge, Skills and Abilities

  • S. in Biomedical Engineering or Electrical Engineering (or equivalent education) preferred.
  • Experience servicing and troubleshooting Industrial equipment.
  • 3 years of experience servicing/installing medical imaging equipment (CT or PET, while Nuclear equipment is preferred).
  • Significant skills and qualifications with handling computers, software installations and upgrades, and electronic-mechanic assembly.
  • Ability to work independently.
  • Willingness to travel in order to support other locations in the US and abroad.
  • Strong sense of customer service with excellent interpersonal skills.
  • Anything else that managers deem necessary to assign in order to support the company’s mission, vision, and values.

Applications

Please submit job applications by email to HR@spectrum-dynamics.com

Job Tags

Remote work

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