Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.
Come join one of our quickly growing portfolio companies, Home - Perosphere Technologies !
Perosphere Technologies is hiring a Customer Service Representative to join the team based in Danbury, CT! This will be an onsite role, 5 days a week.
About Perosphere Technologies
Perosphere is an emerging medical device company which designs, develops and manufactures a diagnostic medical device with addresses an unmet need in a critical medical market. The company’s technology provides an innovative approach to management of critical medical conditions related to hemostasis, i.e., blood coagulation and therapeutic anticoagulation. The Senior Quality Engineeer will play a central and key role in the company’s global market penetration by leading ambitious programs for both company and device certifications and registrations in the USA and on a global basis. The incumbent is a key member of middle management and works side-by-side with the Executive Leadership Team to plan, execute and deliver on these strategic objectives.
Customer Service Representative
Perosphere Technologies is seeking a detail-oriented and proactive Customer Service Representative (CSR) to support our hospital customers and distribution partners. This role is responsible for processing customer orders, coordinating product fulfillment with distributors, and ensuring accurate and timely updates within our ERP and sales order systems. The ideal candidate is organized, responsive, and comfortable working in a regulated medical diagnostics environment where accuracy and professionalism are critical.
What You'll Do:
Customer Order Management
Distributor Coordination
ERP & Systems Management
· Maintain ERP accuracy for customer accounts, pricing, and shipment records.
· Run reports for order tracking, shipment status, and backlog as requested.
· Assist with reconciliation of discrepancies between ERP, shipping records, and distributor confirmations.
Customer Support & Issue Resolution
Cross-Functional Collaboration
Education and Experience:
Qualifications
Required
Preferred:
Key Competencies
Why Work at Perosphere Technologies?
Purpose-Driven Work: Help shape the standard of care for millions of patients on DOACs.
Market Opportunity: ~$1B addressable market across U.S. and EU hospital systems.
Innovation & Impact: Be at the forefront of hospital-based precision diagnostics.
Perosphere Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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