Job Description

The Ideal Candidate:

We are looking for a detailed-oriented and customer-focused Customer Account Associate to join our team. In this role, you will serve as a key point of contact for customers, managing orders, addressing inquiries, and ensuring a seamless customer service experience. You will collaborate with several teams throughout our organization. Your ability to navigate complex customer needs, resolve issues and maintain strong relationships is critical to success.

Role Key Responsibilities:

• Answer incoming calls, order entry and maintenance, customer account maintenance.
• Liaison with customer base, sales force, manufacturing and marketing management.
• Assist with resolving customer complaints
• Assist with the preparation of credit/debit memos for price adjustments, order entry errors and other administrative errors.
• Work cohesively with Demand Planning, customers and outside warehouses on inventoried items.
• Maintain accurate/up to date customer price lists and timely advise customers of price changes
• Work cohesively with supply chain buyer/planners, coordinating changes needed on customer orders.
• Work with CS Manager on projects/teams as assigned.
• Work with Master Data Management Team on maintaining material and customer master information.
• Assists with team coverage when other staff members are out of office.

Job Experience and Knowledge Requirements:

• 3-5+ years customer service and account support/management experience in the manufacturing or paper industry using silicone as the processing agent within a product knowledge-based customer support center
• Associate/Bachelor's degree in Business Administration, Marketing, or a related field preferred
• SAP, Salesforce experience preferred
• Microsoft Office Suite experience required
• Excellent written and oral communication, the ability to build collaborative relationships with Loparex team and our customer base.
• Proven analytical problem solving
• The ability to prioritize and multitask
• The flexibility to provide support on business initiatives
• Solid organizational, communication, and follow-up skills

Benefits:

• Medical, Dental, and Vision Insurance
• Telehealth
• Health savings account with generous annual employer contribution
• Fitness reimbursement program
• Development and career growth opportunities
• Competitive 401(k) matching program

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by applicable law.

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