A Community Associate at Urban Office is a proactive and detail-oriented individual responsible for leasing, operations management, accounting, and member engagement. The role requires exceptional communication and leasing skills, along with a passion for fostering community engagement within the coworking environment.
Leasing
·Show available space to potential members with expertise of the space.
·Maintain meticulous lead tracking using Yardi Kube (coworking management software).
·Submit weekly detailed reports with property leasing summary.
·Think creatively how to increase tour and lead count, whether it’s through offering deals or engaging the community more.
·Responsively engage with prospective members via Urban Office website chats, calls, and emails.
·Onboard members onto Yardi Kube platform efficiently and ensure new members are set up for billing.
Operations Management
·Oversee day-to-day operations at locations as necessary.
·Facilitate access control card setup for new members, mail personnel, and janitorial staff, while managing card removal and collection from departing members.
·Address maintenance requests submitted through Yardi Kube promptly.
·Maintain cleanliness and functionality of kitchen facilities, including dishwasher operation, restocking kitchen supplies, and replenishing snacks.
·Manage inventory of office essentials such as printer paper, coffee cups, and soap.
·Ensure TVs are operational and tuned to appropriate channels and control Sonos speakers in the space.
·Coordinate conference room reservations for external clients and handle member requests for door signage.
Accounting
·Facilitate rent collection via Yardi Kube.
·Provide detailed receipts and descriptions to Urban Office's accountant for all credit card transactions.
·Forward vendor invoices promptly to Urban Office's accountant.
Member Engagement
·Organize and host monthly member appreciation events, from creating promotional materials to encouraging event attendance.
·Develop partnerships with local businesses and organizations to enhance the overall community experience and provide additional value to members.
·Continuously seek opportunities to enrich the community by introducing new resources and amenities based on member feedback and evolving needs.
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